VS Points
Support
Points is made by one person: me, Sam. If something isn't working quite right, email me and I'll look into it.
I usually reply within a few days. If it's a bug I can reproduce, I'll fix it and tell you which update it lands in.
Two things worth trying first
Points Plus isn't unlocking. Tap the profile button on the search screen, then Get Points Plus, then Restore Purchases at the bottom of that screen. This re-checks your subscription with Apple, and it fixes most access problems on its own — particularly on a new device, or after reinstalling.
Notifications aren't arriving. Check that notifications are still allowed for Points in iOS Settings, and that the flights you're watching still have alerts set on them. Bear in mind that prices are refreshed on a rolling schedule rather than continuously, so a change that appears and disappears quickly may not trigger anything — see the note in the terms.
Emailing me from inside the app
The best route is the email link at the bottom of the account screen — the profile button on the search screen. It pre-fills your app version and your installation ID, which is what lets me find your alerts and your subscription state on my side. Without those I'm usually guessing.
If you're writing from elsewhere, it helps a lot to include:
- What you expected to happen, and what happened instead
- Your iPhone model and iOS version
- The route and dates involved, if it's about a specific flight
- A screenshot, if there's something to see
Refunds and cancelling
Subscriptions are sold by Apple, not by me, so cancellations and refunds go through them. You can cancel from Manage on the account screen, or in your Apple Account settings. Refunds are requested at reportaproblem.apple.com.
If something I got wrong is the reason you're asking for a refund, tell me as well as Apple. I can't issue the refund myself, but I can confirm in writing what went wrong, and I won't stand in the way of the request.