Support
If something’s not working right or you’re having trouble, drop me an email and I’ll get back to you as soon as I can, usually within a few days.
Refunds and cancelling
Subscriptions are sold by Apple, not by me, so cancellations and refunds go through them. You can cancel with Manage on the account screen, or in your Apple Account settings. Refunds are requested at reportaproblem.apple.com.
If something I got wrong is the reason you’re asking for a refund, tell me as well as Apple. I can’t issue the refund myself, but I can confirm in writing what went wrong, and I won’t stand in the way of the request.
Your data
To see or delete the information held about you, email me. The privacy policy sets out exactly what’s collected and why.
Points is an independent app. It isn’t affiliated with or endorsed by Virgin Atlantic.